Customer Care & Terms and Conditions
Wood’N’Fun Terms and Conditions of website usage
The term “Wood’N’Fun” or “us” or “we” refers to the owner of the website whose registered office is First Floor, Bolton Textile Mill, Unit 2A, Cawdor St, Farnworth, Bolton BL4 7EA
When placing an order with Wood’N’Fun, you are confirming that you are age 16 or over. You are legally capable of entering into a binding agreement. When ordering from the Wood’N’Fun, you undertake that all details you provide to us for the purpose of purchasing our products are true, accurate, and current at the time of the purchase.
Orders of goods from Wood’N’Fun
Submission of an order (via our order form signed by you) represents a request to purchase goods and services from Wood’N’Fun. We only accept the order once payment has been processed. We confirm acceptance of your order at the time of payment over the phone, or by email.
Prices stated are inclusive of Value Added tax (VAT) that may be required to be remitted to the tax authority by Wood’N’Fun . The price of the products are quoted on the website. However, on the occasion that a specially requested product is required, individual prices may be quoted. Unless stated, the prices quoted include VAT but exclude delivery costs, which will be added to the total amount due from you. Standard 2nd class delivery is offered free, but should a speedier delivery time be requested, payment for this will be taken along with payment for products ordered, when the order is first placed.
Delivery & Carriage
We will make reasonable endeavours to ensure your products are despatched and delivered to you as quickly and safely to you as possible once your order has been processed. The products will be delivered to you at the address you have provided, which may be different from the billing address. We advise that the delivery address be double checked prior to placing the order as responsibility for the address given for delivery falls on the person placing the order. Wood’N’Fun cannot be held responsible for goods sent to the wrong address provided by the original purchaser. Any dates quoted for delivering the goods are approximate only.
We quote 7 to 15 working days for most orders to be completed. We cannot be held accountable for delays caused by a third party
Breakages or Damage
In the event of goods arriving in a damaged state we require clear photographic evidence
Contract Cancellation Rights
Once a contract to purchase products from the site has been entered, you have a 7 day period from the date the contract was entered (date of order confirmation and payment) in which to cancel this order. This right does not apply at any time after we have started to customize any materials including manufacturing/installing any goods in accordance with your requirements.
Returns Policy Guarantee
We request that you contact us prior to returning any products. In order to return any goods for refund or exchange for alternative goods, you must within 30 days of dispatch contact us at Wood’N’Fun by phone or in writing detailing the reason for return. All returns must be received by us within 7 days of the returns request. If the goods are not received by that time, all rights to a return will lapse. You must return the goods by “Recorded signed for delivery” as Wood’N’Fun cannot take responsibility for any goods lost in the post.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. ·
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. · All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. · Unauthorized use of this website may give to a claim for damages and/or be a criminal offence. · From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). · You may not create a link to this website from another website or document without Wood’N’Fun’s prior written consent. · Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Credit Card Fraud
To prevent fraudulent payments being made by credit/debit cards, occasionally we may ask for photo ID and 2 recent utility bills to be provided. If photo ID etc isn’t supplied when asked for, we will be unable to supply.
Privacy & Safety
is Wood’N’Fun committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Wood’N’Fun may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21 March 2019.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.
We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at: email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you would like a copy of the information held on you please write to First Floor, Bolton Textile Mill, Unit 2A, Cawdor St, Farnworth, Bolton BL4 7EA
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
We do fulfill wholesale orders. Please contact us using the contact form to make an initial enquiry
- Credit / Debit Cards
- Offline Payments